Terms of Service

Duo Property Management
21213-B Hawthorne Blvd #5131, Torrance, CA 90503
Email: steve@duopm.com | Phone: (310) 774-7743
Website: https://www.duopm.com

Effective Date: July 1, 2026
Last Updated: July 1, 2026


1. Acceptance of Terms


By accessing or using the website https://www.duopm.com (the "Site") or any services offered by Duo Property Management ("Company," "we," "our," or "us"), you ("User," "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.


We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

2. Services Provided


Duo Property Management provides residential and commercial property management services in the Torrance, CA area and surrounding communities, including but not limited to:

  • Tenant screening and placement
  • Rent collection and financial reporting
  • Property maintenance coordination
  • Lease preparation and management
  • Owner and tenant communications
  • Property inspections



Use of our website, contact forms, and chat widget is intended to facilitate inquiries, scheduling, and communications related to these services.

3. SMS and Text Message Communications


3.1 Opt-In Consent

By submitting your mobile phone number through our website chat widget, contact forms, or any other opt-in method, you expressly consent to receive text messages from Duo Property Management at the mobile number provided.


Consent is voluntary and is not a condition of receiving any property management service.


3.2 Types of Messages

We may send the following types of SMS/text messages:

  • Customer Care / Transactional Messages: Appointment confirmations, maintenance updates, inquiry responses, lease-related notifications, and account communications.
  • Promotional Messages: Property service offers, company announcements, and special promotions. Promotional messages are only sent when you have provided separate, explicit consent via an independent checkbox.


3.3 Message Frequency

Message frequency varies based on your inquiries and service interactions. You may receive multiple messages per week depending on your engagement with our team.


3.4 Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier for details on your plan.


3.5 Opt-Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. You will receive a single confirmation message confirming your opt-out, and no further messages will be sent.


3.6 Help

For assistance with SMS communications, reply HELP to any text message or contact us directly at steve@duopm.com or (310) 774-7743.


3.7 Carrier Liability

Duo Property Management and its messaging service providers are not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.


3.8 Mobile Data Privacy

We do not share your mobile phone number or SMS opt-in information with third parties for their marketing or promotional purposes. Please refer to our Privacy Policy for full details on how your information is used and protected.



4. User Responsibilities


By using our Site and services, you agree to:

  • Provide accurate, current, and complete information in all forms and communications.
  • Use the Site only for lawful purposes and in accordance with these Terms.
  • Not submit false, misleading, or fraudulent inquiries or applications.
  • Not attempt to interfere with, disrupt, or gain unauthorized access to the Site or its systems.
  • Not use automated tools, bots, or scrapers to access our Site without prior written consent.

5. Intellectual Property


All content on this Site, including text, graphics, logos, images, and software, is the property of Duo Property Management or its content suppliers and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content on this Site without our prior written consent.

6. Disclaimer of Warranties


OUR SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

  • The Site will be uninterrupted, error-free, or secure.
  • Any information on the Site is complete, accurate, or current.
  • Defects will be corrected.

7.  Limitation of Liability


TO THE FULLEST EXTENT PERMITTED BY LAW, DUO PROPERTY MANAGEMENT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, OUR SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.



Our total liability to you for any claim arising from or related to these Terms or our services shall not exceed the amount paid by you to us in the six (6) months preceding the claim.



8. Third-Party Links


Our Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content or privacy practices of those sites and accept no responsibility for them. Accessing third-party links is at your own risk.


9. Privacy


Your use of our Site and services is also governed by our Privacy Policy, available at https://www.duopm.com/privacy-policy, which is incorporated into these Terms by reference.

10. Governing Law


These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved in the courts located in Los Angeles County, California.

11. Severability


If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

12. Entire Agreement


These Terms, together with our Privacy Policy, constitute the entire agreement between you and Duo Property Management regarding your use of our Site and services, superseding any prior agreements.

13. Contact Us


If you have any questions about these Terms of Service, please contact us:

Duo Property Management
Attn: Steve Lancaster, CEO
21213-B Hawthorne Blvd #5131
Torrance, CA 90503
Email: steve@duopm.com
Phone: (310) 774-7743
Website: https://www.duopm.com