Privacy Policy

Duo Property Management
21213-B Hawthorne Blvd #5131, Torrance, CA 90503
Email: steve@duopm.com | Phone: (310) 774-7743
Website: https://www.duopm.com

Effective Date: July 1, 2026
Last Updated: July 1, 2026


1. Introduction


Duo Property Management ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.duopm.com, contact us, or interact with our services.


Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.


2. Information We Collect


We may collect the following types of information:


Personal Identification Information:

  • Full name
  • Email address
  • Phone number (including mobile number)
  • Mailing address
  • Property address


Usage & Technical Information:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring URLs
  • Device information


Communication Data:

  • Messages and inquiries submitted via our website forms or chat widget
  • SMS/text message opt-in preferences and records


3. How We Use Your Information


We use the information we collect for the following purposes:

  • To respond to your inquiries and provide property management services
  • To send appointment confirmations, maintenance updates, and service communications
  • To send promotional offers, announcements, and service updates (only with your explicit consent)
  • To improve our website and customer experience
  • To comply with legal obligations
  • To process applications and manage tenant/owner relationships

4. SMS / Text Message Communications


By providing your mobile phone number and opting in through our website chat widget or contact forms, you consent to receive text messages from Duo Property Management.

Types of messages we may send:

  •  Transactional/Customer Care Messages: Appointment reminders, maintenance coordination, inquiry follow-ups, and account updates.
  • Promotional Messages: Special offers, service announcements, and property-related promotions (only sent with separate, explicit consent).


Important Disclosures:

  • Message frequency may vary depending on your interaction with us.
  • Message and data rates may apply.
  • Consent to receive SMS messages is not a condition of purchasing any property management service.
  • To opt out of text messages at any time, reply **STOP** to any message you receive from us. You will receive one confirmation message and will not receive further texts.
  • To get help, reply HELP or contact us at steve@duopm.com or (310) 774-7743.

Mobile Data Sharing:
We do not sell, rent, share, or disclose your mobile phone number or SMS consent information to third parties for their marketing purposes. Mobile information (including opt-in data) will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with technology service providers solely to facilitate message delivery on our behalf, under strict confidentiality obligations.


5. How We Share Your Information


We do not sell or rent your personal information. We may share information in the following limited circumstances:

  • Service Providers: Vendors who assist with website hosting, CRM, communications, and business operations — bound by confidentiality agreements.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.
  • With Your Consent: In any other circumstances where you have provided explicit consent.


6. Cookies and Tracking Technologies



Our website may use cookies and similar tracking technologies to enhance your experience. You may instruct your browser to refuse all cookies or to notify you when a cookie is being sent. Some features of our website may not function properly if cookies are disabled.


7. Data Retention



We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.


8. Your Rights and Choices


Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Opt-Out: Opt out of SMS communications at any time by replying STOP.


To exercise any of these rights, please contact us at steve@duopm.com.